Privacy Policy

PRIVACY POLICY FOR CLIENT ACCOUNTS

Last Updated 13/03/2023

Aiki Marketplace, Inc hereinafter referred to as (‘‘Aiki’’) with (Registration Certificate number RC1609943) with its registered office address at Plot 34, Adebisi Ogunniyi Crescent, Lekki 1, Lagos, Nigeria, is the controller of personal data of Service providers and Clients and has appointed a Data Vendortection Officer (Aiki). The term "us" or "we" refers to the owner of the Aiki Platform, Aiki a private limited company, founded in the Federal Republic of Nigeria.

  1. PERSONAL DATA

    DATA PROCESSED FOR CLIENTS

    • Name, phone number, e-mail address of the Client. Geolocation of the Client.
    • Payment information.
    • Information about disputes.
    • Identification data of the device on which the Aiki app has been installed.

  2. PURPOSE OF REQUESTING DATA

    • We collect and process personal data for the purpose of connecting Clients with Vendors to help them negotiate for rendering and payment of commercial services.
    • The purpose of Geolocation is to analyse the geographical area and give suggestions to the Clients of available service providers within their vicinity. If you do not want to disclose your geolocation to Vendors when searching for an available service provider.
    • Aiki app displays the photo of a Vendor, name and telephone number for the client to identify and negotiate with the user for the purposes of agreeing on a fee and rendering the service requested for.
    • You will receive summaries from the Aiki Service provider portal, which will include your efficiency and ratings as a service provider. Summary and ratings about Service providers are necessary to provide a reliable service to Clients.

  3. LEGAL BASIS

    Personal data is processed for the performance of the contract concluded between the Client and Vendor. The prerequisite for the use of the Aiki App is the processing of Clients identification and geolocation data.

    Personal data may be processed on the ground of legitimate interest in investigating and detecting fraudulent payments. Data regarding the criminal convictions and offences is processed for compliance with a legal obligation.

  4. RECIPIENTS OF DATA

    The personal data of Clients is only disclosed to Vendors who has activated Aiki app; in such case, Vendor will see the name, phone number and geolocation data of the Client.

    After providing the service, the name and the telephone number will remain visible to the Vendor for 24 hours. This is necessary to resolve any issues associated with service provision, e.g., payment dispute or forgotten or damaged goods or relating to quality of service rendered to the client.

    Feedback given by Client regarding the quality of the service is anonymous and Service providers do not receive names and telephone numbers of the Client who provided rating and feedback.

  5. RETENTION

    Your personal data will be stored if you have an active Client account. If your account is closed, personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes.

    • Financial data regarding services provided to Clients will be stored for 1 year after the last service.
    • Data required for accounting purposes will be stored for 7 years after the last service rendered
    • If there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored for 10 years.
    • In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims. Service history data will be stored for 10 years, after which the data will be anonymized.
    • Please note that the deinstallation of the Aiki app in your device does not cause the deletion of your personal data.
    • If the Aiki app has not been used for 3 years, we will notify you and ask you to confirm whether the account is still active. If no reply is received, the account will be closed and personal data will be deleted unless such data is required to be stored for accounting, dispute resolution or fraud prevention purposes.

  6. DELETION/REMOVAL OF DATA

    You should also bear in mind that any request to delete your personal data is possible only if we delete your account. As a result of that you will not be able to use the Aiki app via an account which has been deleted.

    We respond to any request to delete personal data submitted by email within 24 hours and will specify the period of data deletion.

  7. PROCESSING OF CLIENTS PERSONAL DATA

    Clients may not process the personal data of Vendors without the permission of Aiki. You may not contact any Vendor or collect, record, store, grant access, use or cross-use the personal data provided by the Vendor or accessible to you via the Aiki platform for any reason other than for the purposes of fulfilling the services.

    You must comply with the rules and conditions for processing of personal data of Vendors as set forth in the Privacy Policy. If you violate the requirements for the processing of personal data of Vendors, we may terminate your Client account and claim damages from you.

  8. DIRECT MARKETING

    We will only use your e-mail address and/ or phone number to send direct marketing messages if you have given us permission to do so via the Aiki app. We may personalize direct marketing messages using the information how you use Aiki services (frequency of use, services frequently requested, payments).

  9. DISPUTE RESOLUTION

    Disputes relating to the processing of personal data are resolved through the Aiki customer support or by contacting Aiki’s Data Vendortection officer. The Regulatory authority is the Nigerian Information Technology Development Agency (NITDA)

PRIVACY POLICY FOR SERVICE PROVIDER (PRO) ACCOUNTS

Last Updated 13/03/2023

Aiki Marketplace, Inc hereinafter referred to as (‘‘Aiki’’) with (Registration Certificate number RC1609943) with its registered office address at Plot 34, Adebisi Ogunniyi Crescent, Lekki 1, Lagos, Nigeria, is the controller of personal data of Service providers and Clients and has appointed a Data Vendortection Officer (Aiki). The term "us" or "we" refers to the owner of the Aiki Platform, Aiki a private limited company, founded in the Federal Republic of Nigeria.

  1. PERSONAL DATA

    DATA PROCESSED FOR PRO’S

    • Name, e-mail, phone number, place of residence.
    • Geolocation of Service provider
    • Information about profession/vocation i.e certifications, qualifying certificates (Where necessary)
    • Service providers efficiency and ratings
    • Service provider’s license (If any), photo, profession and identity documents.
    • Data about criminal convictions and offences.

  2. PURPOSE OF REQUESTING DATA

    • We collect and process personal data for the purpose of connecting Clients with Service providers to help them negotiate for rendering and payment of commercial services.
    • The purpose of Geolocation is to analyse the geographical area and give suggestions to the Clients of available service providers within their vicinity. If you do not want to disclose your geolocation to clients as a service provider, you must close the Aiki app or indicate in the Aiki app that you are offline and currently are not providing services.
    • Vendorfessional license, identity documents and criminal convictions and offences are processed to determine the compliance with the legal requirements and the suitability of pursuing a profession in the field under which you sign up for. However, some artisans and other vocational services may not require a professional license or certificate, in this case, evidence of previous jobs done maybe required.
    • Aiki app displays the photo of a service provider, name and telephone number for the client to identify and negotiate with the user for the purposes of agreeing on a fee and rendering the service requested for.
    • You will receive summaries from the Aiki Service provider portal, which will include your efficiency and ratings as a service provider. Summary and ratings about Service providers are necessary to provide a reliable service to Clients.

  3. LEGAL BASIS

    Personal data is processed for the performance of the contract concluded between the Client and Vendor. The prerequisite for the use of the Aiki platform is the processing of Vendor’s identification and geolocation data.

    Personal data may be processed on the ground of legitimate interest in investigating and detecting fraudulent payments. Data regarding the criminal convictions and offences is processed for compliance with a legal obligation.

  4. RECIPIENTS OF DATA

    Your personal data is only disclosed to Clients, whose order has been accepted by you. Clients will see Vendor’s name, phone number, photo and geolocation data.

    The personal data of Clients is only disclosed to Vendor who has activated Aiki Vendor mobile app; in such case, Vendor will see the name, and photo of the Client.

    After providing the service, the name and the photo will remain visible to the Vendor.. This is necessary to resolve any issues associated with service provision, e.g., payment dispute or forgotten or damaged goods or relating to quality of service rendered to the client.

    Feedback given by Client regarding the quality of the service is anonymous and Service providers do not receive names and telephone numbers of the Client who provided rating and feedback.

  5. RETENTION

    Your personal data will be stored if you have an active Vendor Client account. If your account is closed, personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes.

    • Financial data regarding services provided to Clients will be stored for 10 years after the last service.
    • Data required for accounting purposes will be stored for 10 years after the last service rendered
    • If there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored for 10 years.
    • In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims.
    • Service history data will be stored for 10 years, after which the data will be anonymized.
    • Please note that the deinstallation of the Aiki app in your device does not cause the deletion of your personal data.
    • If the Aiki app has not been used for 3 years, we will notify you and ask you to confirm whether the account is still active. If no reply is received, the account will be closed and personal data will be deleted unless such data is required to be stored for accounting, dispute resolution or fraud prevention purposes.

  6. DELETION/REMOVAL OF DATA

    You should also bear in mind that any request to delete your personal data is possible only if we delete your account. As a result of that you will not be able to use Aiki platform via an account which has been deleted.

    We respond to any request to delete personal data submitted by email within 24 hours and will specify the period of data deletion.

  7. PROCESSING OF CLIENTS PERSONAL DATA

    Vendors may not process the personal data of Clients without the permission of Aiki. You may not contact any client or collect, record, store, grant access, use or cross-use the personal data provided by the client or accessible to you via the Aiki app for any reason other than for the purposes of fulfilling the services.

    You must comply with the rules and conditions for processing of personal data of passengers as set forth in the Privacy Policy for Clients under paragraph 2 of the policy. If you violate the requirements for the processing of personal data of clients, we may terminate your Service provider account and claim damages from you.

  8. DIRECT MARKETING

    We will only use your e-mail address and/ or phone number to send direct marketing messages if you have given us permission to do so via the Aiki platform. We may personalize direct marketing messages using the information how you use Aiki services (frequency of use, services frequently requested, payments).

  9. DISPUTE RESOLUTION

    Disputes relating to the processing of personal data are resolved through the Aiki customer support or by contacting Aiki’s Data Vendortection officer. The Regulatory authority is the Nigerian Information Technology Development Agency (NITDA)